“10. Account opening
10.1. In order to access all the main services of the Internet site, you must open an account. To do this, the Client can register in “1 click” or indicate his email address and come up with a password, which will later be used to enter the game account, as well as additionally required to provide personal data: name, phone number and date of birth.
10.2. To confirm the accuracy of the information, the Company has the right to request documents confirming the identity of the Client, as well as confirmation of the payment details that were used in all transactions on the site. Within 14 business days from the date of receipt of the requested data, a notification is sent to the Client based on the results of verification of the information provided by him.
10.2.1 As part of the verification procedure, the security officer may initiate an additional verification via videoconference. Within 3 business days, the Client is notified of the results of the videoconference.
10.3 In case of refusal of the verification procedure, the Company has the right to block the Client’s account until the verification is completed.
10.4. The Client confirms that, when registering on the Website, he provided complete and reliable information about himself, and in the event that any changes occur in it, the Client undertakes to immediately add them to his profile. Failure to comply with or ignore this rule may result in the application of restrictions, suspension or blocking of the account, as well as cancellation of payments.
10.5. In case of any questions or problems when registering on the Website, the Client can contact the support service in the online chat mode or call by phone – 8 (800) 301-77-89 (round the clock).
10.6. Each Client can open only one account on the Website. The rest of the accounts opened by the Client will be considered as duplicating. We have the right to close such accounts and:
10.6.1. invalidate all transactions carried out using a duplicate account;
10.6.2. not to return to the Clients all deposits and bets made from the main and backup accounts;
10.6.3. demand the return of all winnings, bonuses and funds received when using a duplicate account. The customer is obliged to return them at our first request.
- Identity verification. Money laundering protection
11.1. By accepting this Agreement, the Client undertakes, agrees and warrants that:
11.1.1. The Client is at least 18 years of age, or sufficient to be considered the Legal Age to be legally eligible to participate in gambling without violating the applicable laws of the particular jurisdiction;
11.1.2. The client is the full and legal owner of all funds in his account. All information provided by the Client is true, reliable, up-to-date and accurate;
11.1.3. The Client is fully aware that the use of the Internet site may lead to the loss of funds, the Client assumes full responsibility for any possible losses. The Client confirms that he uses the Internet site at his own will, decision and at his own peril and risk. The Client does not have the right to present any claims to the Company related to his losses and losses;
11.1.4. The Client clearly understands the general principles, rules and procedures for the provision of services and the specifics of playing on the Internet. The Client acknowledges that it is his responsibility to ensure that data, bets and games are correct. The Client agrees not to perform actions and deeds that may harm the reputation of the Company.
11.2. By accepting the terms of the Agreement, the Client gives us the right to arrange periodic checks (at our discretion or at the request of a third party, including authorized bodies) to confirm the identity of the Client and the accuracy of the information provided.
11.3 By accepting the terms of the Agreement, the Client gives us the right to inform the client of the Company about the news, by any available means,
events, promotions and results.
11.4. During the period of inspections, the possibility of withdrawing funds from the Client’s account may be limited.
11.5. If during the verification it is established that the information provided is false, this will be regarded as a violation of the terms of the Agreement, which in turn gives us the right to immediately close the Client’s account or refuse the Client to use the services of the Internet site, in addition to other actions at our discretion .
11.6. If we are unable to confirm that the Client has reached the Legal Age, then we will have the right to suspend the Client’s account. If the Client’s age was less than the Permissible age at the time of participation in operations on the Internet site, then:
11.6.1. the Client’s account will be closed;
11.6.2. the funds available on the account will be returned, and all monetary transactions made during this period will be declared invalid;
. all bets placed during this period will be canceled and refunded;
11.6.4. the amounts of winnings received during the period when the Client’s age was less than the Permissible Age will be declared invalid. The client is obliged, upon our first request, to return to us all funds withdrawn from the gaming account.
- Username, password and security
12.1. After opening an account on the Internet site, the Client is obliged to keep his password and username in secret and not disclose this information to third parties. In case of loss of the data necessary to gain access to the account, they can be found out or restored by clicking on the “Recover password” button.
12.2. The client is responsible for the safety of the password, as well as any actions and transactions made with his account. In addition, the Client is liable for all losses incurred by him as a result of the actions of a third party.
12.3. In the event of a breach of security and unauthorized access to the account, the Client must immediately notify the Company. If necessary, the Client is obliged to provide the Company with evidence that unauthorized access actually took place. The Company shall not be liable for damages incurred by the Client as a result of incorrect or careless use of the username and password by a third party or for unauthorized access to the account.
- Deposits, placement and withdrawal of funds from the account
13.1. In order to place a bet on the Website, the Client needs to deposit a certain amount of money on his account.
13.2. The Client acknowledges and undertakes that:
13.2.1. the funds deposited into the gaming account were not obtained by illegal or prohibited means;
13.2.2. will not refuse completed transactions, will not deny and reverse payments made, which may be the reason for the return of money to a third party and allow him to avoid legal liability.
13.3. We do not accept funds from third parties: friends, relatives or partners. Operations for depositing and withdrawing funds are allowed only with payment cards registered in the name of the Client. In the event of a violation of this condition, all winnings may be confiscated.
13.4. In the case of a bank transfer request for the return of funds to their rightful owner, all costs and commissions are paid by the recipient.
13.5. We do not accept payments in cash. We may use various electronic payment processors or financial institutions for electronic payments, including payments and disbursements to Customers. Except in cases where the rules and conditions of these institutions do not contradict the terms of the Agreement, the Client fully accepts such rules.
13.6. The Client agrees not to refuse, cancel or cancel transactions made with his account. In addition, in each of such cases, the Client is obliged to return or compensate the Company for the amount of unplaced funds, including the costs that we may incur in collecting the Client’s deposits.
13.7. We have the right to block the Client’s account, as well as to cancel payments and collect winnings, if we suspect that the account replenishment was made in a fraudulent way. We have the right to notify the appropriate authorities of fraudulent payments and illegal activities. We have the right to use collection agencies to recover payments. The Company is not responsible for the unauthorized use of credit cards, whether or not they have been reported stolen.
13.8. We have the right to use the positive balance of the Client’s account to repay the amount of money that the Client owes the Company. In particular, in cases of repeated bets or wagers, paragraph 15 (“Collusion, misleading, fraudulent and criminal activity) or paragraph 19 (“Errors and omissions”).
13.9. The Client is fully aware and accepts the fact that the gaming account is not a bank account. Therefore, in relation to it, insurance methods, replenishment, guarantees and other methods of protection from the deposit insurance system and other insurance systems do not apply. No interest is accrued on the funds on the gaming account.
13.10. The client has the right to submit a request to withdraw money from the account, provided that:
13.10.1. all payments received on the account have been verified, and none of them has been canceled or canceled;
13.10.2. checks have been carried out properly.
13.11. When applying for a withdrawal of funds from an account, it is important to consider the following points:
13.11.1. the game profile must be completely filled out. And also, if the Client registered using the “In 1 Click” function, he needs to change the e-mail address in his personal profile;
13.11.2. if the amount requested for withdrawal exceeds the total number of withdrawals of funds in the amount of 50’000 rubles, then it will be mandatory to
identification procedure has been carried out. For its implementation, the Client needs to send us a copy or a digital photograph of the Client’s identity document. When replenishing an account by credit card, you must send a copy of the image of both sides of this card. The first six and last four digits must be visible in the card number, the CVV2 code can be painted over;
13.11.3. The withdrawal amount up to 5,000 rubles is paid to the client’s account from 1-60 minutes from the moment the application is submitted, with the exception of technical problems on the part of the bank or the payment system.
13.11.4. The withdrawal amount from 5000 rubles is paid to the client’s account within 5 days from the date of application.
13.11.5. Other delays up to 3 working days are possible depending on the bank or other payment system.
13.11.6. Other ways of withdrawing winning funds are discussed separately with the Website Administration.
13.11.7. Withdrawal of funds is possible only to accounts, payment cards or systems registered in the name of the Client. In the event of a violation of this condition, all winnings may be confiscated.
13.12. The company does not provide money exchange services. We have the right to close such accounts and:
13.12.1. withhold a commission in the amount of our costs for the withdrawal of funds not involved in the game;
13.12.2. invalidate all operations carried out using the main and duplicate accounts;
13.12.3. not to return to the Clients all deposits made from the main and duplicate accounts.
13.13 To activate the withdrawal of funds, the player must make a bet with a coefficient of at least 1.1 in the amount of at least 100% of each deposit made or at least 100% of each deposit made (to use (play, use) in Casino games or Live-games)
13.14. If there was not enough gaming activity on the player’s account specified in clause 13.13, when withdrawing funds, the Betting Company has the right to withhold the costs of payment system commissions from the client (up to 15% for each transaction).
13.15. If the winning amount is from 5,000,000 (five million rubles), the betting company reserves the right to set a daily withdrawal limit, which is calculated individually for each Client.
- Terms and conditions for the Company’s services
14.1. You agree to pay for all services and / or goods or other additional services ordered by you on the Website, as well as all additional costs (if necessary), including, but not limited to, all kinds of taxes, duties, etc. You bear the full responsibility for timely payment of all payments. The payment service provider ensures only the execution of the payment in the amount indicated by the Website and is not responsible for the payment by the user of the Website of the aforementioned additional amounts. After pressing the “”Payment”” button, it is considered that the payment has been processed, and it is irrevocably executed. By clicking the “”Payment”” button, you agree that you will not be able to withdraw the payment or request its withdrawal. By placing an order on the Website, you acknowledge and indicate that you are not violating the laws of any state. Additionally, by accepting the provisions of these rules (and/or the Terms and Conditions), you, as the owner of the payment card, confirm that you have the right to use the goods and/or services offered on the Website.
14.2. In the event that you use the services of a Website offering such specific services as a gaming service, you provide legally binding confirmation that you have reached or have already exceeded the age of majority, which is legally permitted in your jurisdiction in order to use the services provided by the Website .
14.3. By starting to use the Website’s services, you assume legal responsibility for compliance with the laws of any state where this service is used, and confirm that the payment service provider shall not be liable in any way for any illegal or unauthorized such violation. By agreeing to use the services of the Website, you understand and accept that the processing of any of your payment is carried out by the payment service provider, and there is no legal right to return services and / or goods already purchased or other possibilities to cancel the payment. If you wish to cancel the use of the service for the next purchase of the service and/or goods, you can cancel the service using the Personal Account on the Website.
14.4. The payment service provider is not responsible for the refusal/inability to process the data associated with your payment card, or for the refusal associated with the failure to obtain permission from the issuing bank to make a payment using your payment card. The payment service provider is not responsible for the quality, volume, price of any service and/or product offered to you or purchased by you on the Website using your payment card. When paying for any services and / or goods of the Website, you are primarily obliged to comply with the rights
the use of the Website. Please note that only you, as the owner of the payment card, are responsible for the timely payment for any service and / or product ordered by you through the Website and for all additional costs / commissions associated with this payment. The payment service provider is only the executor of the payment in the amount specified by the Website and is not responsible for any pricing, total prices and / or total amounts.
14.5. In the event of a situation related to your disagreement with the above conditions and / or other reasons, we ask you to refuse to make a payment in a timely manner and, if necessary, contact the administrator / support of the Internet site directly.
- Collusion, misleading, fraudulent and criminal activity
15.1. The Company does not recommend betting by a group of Clients from the same IP address or from the same local network, as well as by prior agreement. The above actions can be regarded as collusion, fraud, misleading actions.
15.2. The Company does not bear any responsibility as to when exactly it became known to it, or it was subsequently established that the bet was made in violation of the rules. We have the right to close such accounts and:
15.2.1. to invalidate all operations, not to return to the Clients all deposits and bets made in agreement with other Clients;
15.2.2. demand the return of all winnings, bonuses and funds received as a result of collusion. The customer is obliged to return them at our first request.
15.3. The following activities are strictly prohibited, the commission of such actions will be regarded as a direct violation of the Agreement:
15.3.1. transfer of information to a third party;
15.3.2. illegal activities: fraud, use of malware, bots and errors in the software of the Internet site;
15.3.3. fraudulent activity, which is the use of stolen, cloned or otherwise illegally obtained credit or debit card details for account replenishment;
15.3.4. participation in criminal activities, money laundering and other activities, participation in which may entail criminal liability;
15.4. We have the right to suspend, cancel or revoke payments or winnings associated with bonus funds in the event that we suspect that the Client is intentionally misusing them.
15.5. The Company will take all permissible and legally permitted methods to exclude and identify fraudulent collusions and their direct participants, and also, appropriate measures will be taken against these persons without fail. We are not responsible for losses and damages received by Clients as a result of fraudulent activities.
15.6. Clients are required to notify us immediately if they suspect that any Client is colluding or engaging in fraudulent activities. You can contact us by contacting the support service via the Internet site in the online chat mode or by calling 8(800)301-77-89 (24/7).
15.7. We have the right, without prior notice, to prevent Clients from accessing the Website and block their accounts if they are suspected of fraudulent activity. In such cases, we are not responsible for the return and compensation of funds available on the accounts of such Clients. In addition, we have the right to report illegal activities to law enforcement agencies. Customers are required to fully cooperate with us in investigating such cases.
15.8. Customers are prohibited from using the services and software of the Internet site to commit any fraudulent, illegal activities and transactions in accordance with the laws of a particular jurisdiction. If it is established or revealed that the Client has committed such actions, the Company may suspend or block the Client’s account and withhold the funds available on it. In such cases, the Clients do not have the right to present any claims to the Company.
15.9 It is forbidden to perform gaming activity on the site on behalf of third parties (nominal owners of the gaming account). The game account is subject to immediate blocking if, during the process of verifying the game account, a security officer finds that the person undergoing verification is not the actual owner of the game account.
- Other prohibited activities on the site
16.1. On the Website it is forbidden to use an aggressive or offensive manner of communication, profanity, threats and use any violent actions against employees and other Clients of the Company. If the Player fails to comply with this paragraph of the rules, the Company has the right to terminate the correspondence with this Player or leave the incoming application without consideration.
16.2. It is forbidden to upload information to the Internet site in an amount that could cause malfunctions of the Internet site and
perform any other actions that may affect the operation of the resource. In this case, we mean viruses, malware, bulk mailing and spam – all of the above are strictly prohibited. In addition, Clients are prohibited from deleting, changing and editing information posted on the Internet site.
16.3. Customers may use the Website for entertainment purposes only. It is forbidden to copy the Internet site in its entirety or any of its separate parts without the written consent of the Company.
16.4. Clients promise not to take actions aimed at breaking the security system of the Internet site, gaining illegal access to confidential data or DDoS attacks. In relation to the Clients suspected of violating this rule, appropriate measures will be taken: a complete ban on access to the Internet site and account blocking. In addition, we have the right to notify the responsible authorities of the illegal actions of the Client.
16.5. We are not responsible for losses and damages that may be incurred by our Clients or a third party due to technical failures provoked by virus attacks or other malicious actions directed to the Internet site.
16.6. It is strictly forbidden to transfer and sell the account of one Client to another.
- Changes to the site
17.1. We have the right at any time, at our sole discretion, to make changes or supplement the services offered on the Internet site in order to maintain and update the resource.
- System errors
18.1. If during the game the Internet site fails, the Company will try to correct the situation as soon as possible. We are not responsible for failures in information technology tools resulting from the operation of equipment used by Clients to access the Internet site, as well as for failures in the operation of Internet providers.
- Mistakes and shortcomings
19.1. We have the right to limit or cancel any bets.
19.2. If the Client has used funds credited to his account as a result of an error to place bets and play games, we may void such bets and any winnings derived from them. If funds were paid out at such rates, then these amounts should be considered transferred to the Client for trust management, the Client is obliged to return them at our first request.
19.3. The Company and service providers are not liable for damages, including loss of winnings, resulting from errors on the part of the Client or on our part.
19.4. The Company, its distributors, affiliates, licensees, subsidiaries, as well as employees and directors are not responsible for any loss or damage arising from the interception or misuse of information transmitted over the Internet.
- Limitation of our liability
20.1. The Client independently decides to use the services of the Internet site, and any actions and their consequences are the result of the Client’s personal choice, made at his own discretion at his own peril and risk.
20.2. The operation of the Internet site is carried out in accordance with the clauses of this Agreement. We make no additional warranties or representations with respect to the Internet site and the services offered on it, and hereby exclude our liability (to the extent permitted by law) in respect of all implied warranties.
20.3. We are not liable for tort, negligence, loss, damage or loss beyond our ability to foresee at this time.
20.4. The Company is not responsible for the content of the resources, access to which can be obtained through the Internet site.
- Violation of terms
21.1. The Client agrees to fully indemnify, protect and defend the interests of the Company, its partners, employees and directors from any claims, liability, costs, losses and expenses arising from:
21.1.1. violation by the Client of the terms of the Agreement;
21.1.2. violation by the Client of laws and rights of third parties;
21.1.3. obtaining access to the services of the Site by any other person using the identification data of the Client with or without his permission, or;
21.1.4. appropriate the winnings obtained in this way.
21.2. If the Client violates the terms of the Agreement, we have the right to:
21.2.1. notify the Client that by his actions he violates the terms of the Agreement, and demand the immediate termination of prohibited actions;
21.2.2. temporarily suspend the Client’s account;
21.2.3. block the Client’s account without prior notice;
21.2.4. collect from the Client’s account the amount of payments, winnings or bonuses acquired as a result of the violation.
21.3. We have the right to cancel the username and password of the Client in case of non-compliance with any of the clauses of the Agreement.
- Rights to intellectual property
22.1. All content on the website is subject to copyright and other proprietary rights owned by the Company. All downloadable and printable ma
The serials present on the Internet site can only be downloaded to one computer. Printing of these materials is permitted solely for personal and non-commercial use.
22.2. The use of the Website does not give the Client any rights to intellectual property owned by the Company or a third party.
22.3. Any use or reproduction of the trademark, trademarks, logos and other promotional materials presented on the Internet site is prohibited without the appropriate consent of the Company.
22.4. The Client will be liable for any damages, costs or expenses incurred as a result of the commission of prohibited activities by him. Users must immediately notify the Company if they become aware of any prohibited activity and provide all necessary assistance in any investigation that the Company may conduct based on the information provided.
- Personal data of Clients
23.2. By providing personal data, Clients agree that the Company has the right to process personal data for the purposes specified in the Agreement or to comply with regulatory and legal obligations.
23.4. We keep copies of all correspondence received from Clients in order to accurately record all information received.
- Complaints and notices
25.1. If you have any complaints and claims regarding the operation of the Internet site, first of all, you should, as soon as possible, send your claim to the support service in the online chat mode through the Company’s Internet site (tel. round-the-clock support of the Company – 8 (800) 301-77-89 ) or to the company’s email address – [email protected]
25.2. The Client agrees that the dispute record stored on the server may be used as evidence when considering a claim.
- Procedure for resolving disputes
26.1. The player can challenge any situation. The Company comprehensively and objectively considers all controversial issues, in the case of providing specific information – facts and arguments. Disputable information, with facts and arguments attached, must be provided in writing via an online chat via the Company’s website (tel. round-the-clock support of the Company – 8 (800) 301-77-89) or to the email address of the Company’s support service – [email protected] 1win.xyz. Within 14 days from the receipt of the letter, complaints or wishes will be considered, and the Client will receive a notification of the result of the consideration in a response letter. If it is necessary to conduct additional checks, the Company has the right to extend the period for consideration of the application up to 30 days from the date of its receipt. It is forbidden to use profanity, any kind of insult and false data in the text of the letter.
- Force majeure circumstances
27.1. The Company is not responsible for delays or failure to fulfill the obligations listed in the Agreement, in the event that they are due to force majeure, which should be understood as natural disasters, wars, civil unrest, industrial disputes, interruptions in public utility networks, DDoS attacks or other attacks on the Internet that can have a negative impact on the operation of the Internet site.
27.2. During the period of force majeure circumstances, the activity of the Internet site is considered suspended, and during this period, the fulfillment of obligations is subject to a delay. The Company undertakes to use all means available to it to find solutions that allow it to fully fulfill its obligations to the Clients, up to the end of force majeure circumstances.
- Denial of
tons of liabilities
28.1. If we are unable to enforce any of the Client’s obligations, or we ourselves are unable to avail ourselves of any of the remedies to which we are entitled, this should not be construed as a waiver of such remedies or as a reason, releasing the Client from fulfillment of obligations.
- Severability of the agreement
29.1. If any of the clauses of the Agreement suddenly becomes invalid, illegitimate or unenforceable, then this provision will be separated from the rest of the Agreement, which will fully retain its legal force. In such cases, the part that is considered invalid will be changed according to the updated rules.
30.1. The Website may contain links to other resources that are beyond our control. We are not responsible for the content of other sites, the actions or omissions of their owners, and for the content of third party advertisements and sponsorships. Hyperlinks to other websites are provided for informational purposes only. Customers use them at their own risk.
- Bonus promotions
31.1. The increased wager (wagering) is set only for cash bonuses and applies only to the amount of the bonus. If the bonus is a percentage of the deposit, then the wager applies to the amount of the percentage. The size of the wager depends on the ongoing bonus promotion and is set by the website.
31.2. You can withdraw a cash bonus only if it is fully wagered.
When accruing cash bonuses for registration or in other cases when, when receiving a bonus, the Client is not required to deposit funds to the balance, the withdrawal of the bonus accrual is not possible before the first deposit.